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Q:WHY I CANNOT PAY THE ORDER ?
You should fill in the correct credict card information when doing payment ,not the debit card information .also your credit card should be linked to your aliexpress account ,Any question ,just contact us first
Q:I CANCEL THE ORDER ,BUT WHY I STILL DIDN'T RECEIVE THE REFUND ?
It need 7 working days for aliexpress to process the refund ,to be patient
Q:WAVE HAIR TEXTURE
Wavy/curly hair will become more loose after u wash out. Because they are natural hair, steam process it to wavy/curly. But you can make ur own hair styles with irons.
Q:SHEDDING /TANGLE FREE
Shedding :When you meet 2-3 strands loss of new hair .It is not the real shedding, kindly suggest to brushing it with wide-tooth comb then seal the weft again before installment to prevent shedding so much in future.
Tangle: Usually, our hair will not tangle because it is 100% human hair. However, dryness, oil &dirt build-up, salt ,water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo &conditioner to wash hair twice a week.
Q:WHY THERE ARE SHORT HAIRS ON THE WEFT?
When hairs cut from donors ,it is a bundle of long hairs and no weft. A length of hairs need to be fold for sewing weft. That is why there are short hairs by one side. Please don't worry about this, it will not impact hair looking, and will not influence on hair using and quality.
Q:IS EVERY STRAND OF HAIR THE SAME LENGTH?
Our hair is 100% human hair, Like our own hairs, human hair is not possible to grow the exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully understand and consider before placing order.
Dry Ends: Our hair will be a little dry after high temperature steam processed, especially longer hair.With right products to condition and moisture treatment the hair, it will help a lot.